1. Cancellation Policy
We understand that plans change. Our cancellation policy is designed to be fair to both our customers and our maintenance schedule.
2. Refund Eligibility
- Full Refund: Cancellations made at least 48 hours before the scheduled rental time.
- Partial Refund (50%): Cancellations made between 24 and 48 hours before the rental time.
- No Refund: Cancellations made less than 24 hours before the rental time or "no-shows".
3. Damaged or Faulty Equipment
If a bike experiences mechanical failure due to no fault of yours within the first hour of rental, you are entitled to a full refund or a replacement bike of equal value.
Refunds are typically processed within 5 to 10 business days depending on your bank or card issuer.
4. Security Deposits
Security deposits are released immediately upon the safe return of the bike in its original condition.
